Support
We’re here to help
Questions, a station that looks off, or trouble with your Pro unlock? Email us and a real person will get back to you — usually within a day or two.
Email hello@alicanbasak.comRestore a purchase
Tidewell Pro is a one-time purchase tied to your Apple ID. On a new device, open Settings inside the app and tap Restore Purchases — no account or password needed.
A tide or station looks wrong
Predictions are computed offline from published harmonic constants and matched to official tables to within about ten minutes. Real water levels still shift with weather and air pressure. If a station looks consistently off, email us the station name and we’ll take a look.
Offline & privacy
The app works with no signal and needs no account. Your location never leaves your device, and there’s no tracking or analytics. See our privacy policy for the details.
More answers
Many common questions are covered in the FAQ. You can also review our terms of use.
Contact
Independent tide-prediction app. Tide predictions are estimates and must not be used for navigation.